How did we do it?

• Assessed state forms, using research-based guidelines focused on user comprehension, navigation, and task-completion.
• Redesigned several state application forms and supported working groups’ redesign efforts.
• Created a key resource, Guide to Assessing Food Stamp Application Forms, which documented a process for improving forms and laid out standards for assessing forms. This resource is available for purchase.
• Taught good forms design practices in a two-and-a-half-day course to state employees, building internal capacity.
• Trained state employees to measure the effectiveness of redesigned forms.