What resulted?

• Easier, more transparent application forms with fewer errors, which reduced the burden on state workers.
• Improved application forms in 28 states and U.S. territories.
• Workshop participants in Iowa used their new knowledge to redesign 132 forms.
  “For us, it was a whole new way of looking at forms. You made us open our eyes to a whole new way of thinking, and that was huge for us…. now we think about how we design things.” —Iowa Department of Human Services.